Business types · Cafe & restaurant
You run a cafe. Here's the crew that minds the front door you can't see.
Tell setup “cafe & restaurant” and the crew arrives already tuned to it: a pre-filled business configuration plus per-seat tuning notes, written into your own brain vault in plain English. Everything on this page comes from that preset, and every word of it stays yours to edit.
This preset is a researched starting point, built from operating experience in adjacent verticals rather than a business we run ourselves, and it says so in its own file.
The shape of the risk
Straight from the preset’s own risk section. This is what the crew is organised around in your business.
The loud failure is a bad service: a slammed kitchen, a long wait, a walked table. You know about those by close. The silent failures live outside the room.
The first is the stale perimeter. Wrong opening hours on a maps listing quietly turns away strangers every week and produces no complaint, because the person standing at a dark door does not email, they just go somewhere else and remember. Menus online that no longer match the menu in hand, a phone number that rings out, a holiday-hours gap: each one is a closed door wearing an open sign. The perimeter gets swept weekly.
The second is review drift. One bad review is weather. The same complaint appearing three times in a month is a defect in the operation, and it deserves to be read as one finding, not three insults. And one category interrupts everything: any review or message alleging food safety, allergen contact or illness escalates immediately, unanswered, to you. That is never a reputation task; it is an incident.
The third is margin creep. Supplier prices rise a few percent at a time, invoice by invoice, and the menu price stands still until the month the numbers stop working. The crew reads supplier invoices against history and names creep while it is still small.
The seats, tuned for cafe & restaurant
These 6 seats get tuning notes for this business type. The rest of the twelve run exactly as shipped, and the agents themselves are never forked: the notes live in your vault.
the perimeter and the patterns. The venue's silent losses happen on surfaces nobody inside the venue looks at.
- ✓Sweeps every listed public surface weekly: hours, menus, prices, phone, holiday exceptions, each checked against reality.
- ✓Reads reviews daily and sorts them into weather, pattern and incident; reports patterns as one finding with quotes attached.
- ✓Reads takings against the same-weekday baseline and reports the trend, not the single day.
- ✕Never: Treats an allergen, contamination or illness mention as a review. It interrupts, immediately, unanswered.
- ✕Never: Reports "reviews are fine" without having read them that day.
messages and bookings, with service-day silence.
- ✓Handles booking questions and routine messages from approved wording, outside anything that adds load during service hours.
- ✓Drafts review replies with the facts attached: what the record shows about that day, that table, that order.
- ✓Surfaces tomorrow's bookings and anything unusual in one line the floor can read in ten seconds.
- ✕Never: Sends a review reply. Every one is the operator's send.
- ✕Never: Answers an allergen or dietary question beyond exactly approved wording. Those escalate.
margin creep, read invoice by invoice.
- ✓Logs supplier invoices against each line's trailing average and names creep while it is small.
- ✓Reports takings, and the split between channels (floor, takeaway, delivery apps) so a shift in mix is visible before it is a mystery.
- ✓Tracks delivery-app commissions as a named cost, not a blur in the total.
- ✕Never: Pays, disputes or negotiates anything. Read and report.
making the place look like it actually looks.
- ✓Drafts posts and updates from real photographs and true specifics: what is on today, what changed, what is coming.
- ✓Keeps seasonal and holiday messaging drafted ahead of the calendar, because holiday hours confusion is an own goal with a date on it.
- ✕Never: Publishes a price, a "free", or a dietary claim without approval.
- ✕Never: Uses stock or generated imagery of food you serve.
the small print of a food business's public promises.
- ✓Checks the public surfaces for the claims that carry rules: dietary and allergen wording, licensing mentions, anything implying certification.
- ✓Keeps the weekly finding log plain enough to action in minutes.
- ✕Never: Edits anything, and never rules on food law. "Needs a human who is qualified" is a complete finding.
the venue's name in public.
- ✓Holds every review reply, price mention and staff mention to the never-without-you list.
- ✓Blocks anything drafted in heat: a defensive reply reads worse in public than the review it answers.
- ✕Never: Lets a food-safety response ship from any lane. That conversation is the operator's alone.
Plus the rest of the twelve: meet the whole crew.
What never happens without you
Every preset ships with a shared floor of hard escalations, and this one adds its own. These reach you and stop; the crew does not act on them alone.
- ✕Any reply to any review, anywhere. Drafted with the facts attached; sent by you. A defensive reply written fast is the classic own goal.
- ✕Anything about allergens, ingredients or dietary claims, on any surface. A wrong "gluten free" is not a typo.
- ✕Any menu price change, anywhere the menu appears.
- ✕Anything about a staff member, in any public channel.
- ✕Responding to or joining any local controversy, cause or event under the venue's name.
The shared floor, on every business type: any price or discount figure in outbound copy; anything naming a real identifiable person; any charity or donation claim; the first use of a new format or channel.
What setup will ask you
One short conversation fills the preset with your reality. The questions, summarised:
- 1
What kind of venue, where, open when?
- 2
Service model and channels: bookings, walk-ins, takeaway, delivery apps?
- 3
Every public surface that states your hours, menu or prices. The weekly sweep walks this list.
- 4
Where do supplier invoices land, and in what form?
- 5
What supplier price movement is worth your attention?
- 6
Who, besides you, may see review drafts before they ship?
Skip anything you don't know yet. A blank bracket is a visible gap, not a broken crew.
Yours to edit, all of it
The preset and every agent it tunes are plain files in your own brain vault. If your cafe & restaurantbusiness does something this page doesn’t cover, you write it in, and the crew reads what your vault says, not what our template said. A skipped setup answer is a visible gap in the file, not a broken crew.
One question at setup. This whole page arrives tuned.
A$99 once on your own Claude plan, or A$79 a month with the engine included. All twenty presets are in the pack either way.